Privacy policy

Shipping & Delivery

FREE SHIPPING OVER $350

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia and in the USA.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

LOST / MISSING PACKAGES

Perlla is not liable if an incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order.

If we have made an error, we will take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.

SHIPPING TIME

Estimated shipping times:

  • United States: 3–6 business days (estimated)

  • Europe: 4–8 business days (estimated)

  • International: 5–12 business days (estimated)

These are estimated delivery times and are not guaranteed. Delays may occasionally occur due to logistics, customs, or carrier issues.

• This does not include our 1–3 day processing time.
• All shipping times exclude clearance/customs delays.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. In some cases, due to free shipping methods, tracking may not always be available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE”

For some shipping companies, it takes 1–3 business days for tracking information to update in the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you specified combined shipping.

If you have any other questions, please contact us at contact@perlla.pl and we will do our best to help you.

Privacy Policy

This Privacy Policy describes how Perlla collects, uses, and discloses your Personal Information when you visit or make a purchase from https://perlla.pl

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Device Information

Examples of Personal Information collected:

  • Web browser version

  • IP address

  • Time zone

  • Cookie information

  • Pages or products viewed

  • Search terms

  • Interaction with the Site

Purpose of collection:

To load the Site accurately for you and to perform analytics on Site usage in order to improve and optimize our Site.

Source of collection:

Collected automatically through cookies, log files, web beacons, tags, or pixels.

Disclosure for business purposes:

Shared with our platform provider Shopify.

Order Information

Examples collected:

  • Name

  • Billing address

  • Shipping address

  • Payment information

  • Email address

  • Phone number

Purpose:

  • Process payments

  • Arrange shipping

  • Provide invoices and confirmations

  • Communicate with customers

  • Screen orders for potential fraud

  • Provide marketing communications where permitted

Disclosure for business purposes:

Shared with Shopify.

Customer Support Information

Examples collected:

  • Name

  • Email address

  • Phone number

Purpose:

To provide customer support.

Minors

We do not intentionally collect Personal Information from children. If you believe a child has provided us with personal information, please contact contact@perlla.pl so we can remove it.

Sharing Personal Information

We share Personal Information with service providers to help operate our store and provide services.

Example:

Shopify powers our store.
More information:
https://www.shopify.com/legal/privacy

We may also share information to comply with legal obligations or protect our rights.

Behavioural Advertising

We may use Personal Information to provide targeted advertisements.

Examples include:

You can opt‑out of targeted advertising through:

Facebook
https://www.facebook.com/settings/?tab=ads

Google
https://www.google.com/settings/ads

Bing
https://advertise.bingads.microsoft.com

You can also opt‑out here:
http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship orders

  • Provide order updates

  • Send promotions and offers where permitted

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process personal data under the following lawful bases:

  • Your consent

  • Contract performance

  • Legal obligations

  • Protection of vital interests

  • Public interest

  • Legitimate business interests

Retention

When you place an order, we retain your Personal Information for our records unless and until you request its deletion.

Your Rights (GDPR)

If you are an EEA resident, you have the right to:

  • Access your personal data

  • Correct or update it

  • Request deletion

  • Transfer data to another service

To exercise these rights, contact:

contact@perlla.pl

Your data may be processed outside Europe, including Canada and the United States, through Shopify infrastructure.

Cookies

Cookies are small data files stored on your device when you visit our Site.

We use cookies for:

  • Website functionality

  • Performance monitoring

  • Analytics

  • Advertising

Cookies help remember your preferences and improve your experience.

You can disable cookies through your browser settings, but some parts of the site may not function correctly.

Note

Our products embody the highest level of craftsmanship, with every piece uniquely created and refined to perfection. All designs feature genuine gold, but our items also are made not fully from it. They could contain different materials inside of them, lustrous pearls or reinforced silver to enhance durability and brilliance. This for example includes scenarios where diamonds are expertly set into a bracelet, requiring a sturdier silver base to ensure lasting strength and exceptional quality.



Chargeback & Fraud Policy

At Perlla we take fraud prevention and fair dispute resolution seriously. This Chargeback & Fraud Policy explains how payment disputes and potentially fraudulent orders are handled.

Fraud Prevention

To protect our customers and our business, all orders placed on Perlla.pl may be subject to automated security screening and manual fraud review.

We reserve the right to take reasonable measures to prevent fraudulent transactions, including:

  • requesting additional order or address verification

  • requesting confirmation of billing information

  • temporarily delaying shipment while verification is completed

  • cancelling and refunding orders identified as suspicious

  • limiting or blocking orders from accounts associated with fraudulent activity

Orders identified as potentially fraudulent may be delayed, cancelled, or refunded at our discretion.

Order Verification

In certain cases, additional verification may be required before an order is processed or shipped.

Verification may include:

  • confirmation of billing and shipping details

  • email verification

  • payment authorization checks

  • communication with the customer to confirm order details

In cases where a transaction or dispute appears suspicious, Perlla may request reasonable verification of the purchaser’s identity or confirmation of order ownership before continuing the investigation or processing a claim. This may include confirmation documents or additional verification steps intended solely to confirm the legitimacy of the transaction.

If verification cannot be completed within a reasonable timeframe, the order may be cancelled and refunded to the original payment method.

Chargeback Policy

A chargeback occurs when a customer disputes a transaction directly with their bank or card issuer instead of contacting the merchant.

We strongly encourage customers to contact our support team first so that we can resolve any issue quickly.

Customer support:
contact@perlla.pl

Many issues—including shipping delays, damaged items, or incorrect products—can be resolved quickly through customer support without involving a payment dispute.

Chargeback Investigation

When a chargeback is filed, Perlla will cooperate with the payment processor and the issuing bank by providing relevant documentation, which may include:

  • order confirmation records

  • billing and shipping details

  • delivery confirmation and tracking information

  • communication records with the customer

  • payment authorization data

This information is used solely for the purpose of resolving the dispute through the appropriate payment networks.

Fraudulent or Abusive Disputes

If a dispute or chargeback is determined by the payment processor or card issuer to be fraudulent or abusive, Perlla reserves the right to:

  • dispute the chargeback through the payment network

  • restrict future purchases from the associated account, payment method, or shipping address

  • report repeated fraudulent activity to relevant payment processors

Customer Contact

If you have any questions regarding your order, payments, or refunds, please contact us before initiating a chargeback.

Perlla Customer Support
Email: contact@perlla.pl
Website: Perlla.pl

Business Correspondence Address


***** *** **** A*****
Toronto, ON M5V 2H1
Canada

Applicable Law Notice

For matters relating to correspondence, legal notices, or formal communication with Perlla, the business correspondence address above may be used. Where applicable, such matters may be interpreted in accordance with the laws of Canada.